SUMMARY:

Help AutoZone's with quick procedural and eHire questions or issues, provides information and seeks solutions regarding day-by-day store tasks. Support stores by providing superior service through proper ticket documentation and prompt communication response.

Provide assistance regarding RPM and Learning Garage issues (Escalations to IT or other departments may occur during the process)

RESPONSIBILITIES:

• 50% Diagnoses, troubleshoots and verifies eHire issues, aids with store procedure questions or issues through fast and prompt communication response
• 20% Provides information and seek solution regarding the eHire hiring process through eHire's applicant system.
• 10% Works incoming emails (Contingency letters and internal escalations to other departments
• 10% RPM issues (Hierarchy updates, provides new SM's with worksheets for AutoZoners with recent movements/transfers, promotions, etc.) for completing RPM/Bonus cycle tasks
• 10% Provides Team Leaders and Work Force with feedback on re-occurring calls

REQUIREMENTS:

• Level of formal education: Some high school.
• Area of study: Computer Science.
• Years of experience: 6 to 12 months
• Type of experience: Customer Service, Technical Support
• Technical Skills: Fluent in English and Spanish
• Other/preferred: Portuguese is desirable.