Job ID: 182935
Required Travel :Minimal
Managerial - No
Location: :Mexico-Guadalajara (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process.

What will your job look like?

• Act as the primary contact regarding system incidents and availability.
• Track internal and external queries on open items originating to, or from, Operations.
• Problem Diagnosis including debugging of alarms and alerts.
• Collect measures and identify trends that indicate system performance and health.
• Outage management, providing regular updates to clients on the status of any open issues and manage customers' expectations in accordance with applicable SLAs;
• Escalation of technical issues within Amdocs as appropriate.
• Escalation of critical issues within the customers' organizations or third party vendor as appropriate;
• Operational handover to resources working on different shifts;
• Track environmental and system changes;
• Keep the post-deployment documentation up to date after any changes;
• Attendance to Operational Meetings (which can be Daily, Weekly and/or Monthly);
• Communication and follow-up on Operational Issues with other groups;

All you need is...

• Bachelor's degree in Science/IT/Computer Science or equivalent
• Previous experience in Customer Production Operations and/or Support (5-7 years minimum)
• Familiarity with languages such as Java, Javascript, Python; understanding of principles of Java Virtual Machine
• Working knowledge of Linux environment, shell scripting and monitoring tools;
• Working knowledge of Databases and SQL
• Familiarity with commands and tools such as tcpdump, Wireshark, SoapUI, etc.
• Strong knowledge of networking concepts

Nice to have:

• Previous experience in a Telco environment.
• Knowledge of telecom protocols (SS7, Diameter, HTTP, REST, SMPP etc
• Understanding of Telco networks and technologies.
• Administration of Linux servers in virtualized environments.
• Installing, configuring, and maintaining services such as JBoss, NGINX, etc.;
• Familiarity with load balancers, firewalls, etc.;
• Knowledge of network configuration and devices;
• Previous interaction with JnetX's Products;
• Operation of Virtualized and/or Containerized and/or Cloud solutions;

Why you will love this job:

• The chance to serve as a specialist in software and technology.
• You will take an active role in technical mentoring within the team.
• We provide stellar benefits from health to dental to paid time off and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce