A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As a Shift Lead, you are responsible for executing processes defined by the client or management. You will need to efficiently manage a large amount of information that is often sensitive or confidential. The role will require keen attention to detail while maintaining productivity at defined proficiency levels. You will be working with different tools and databases to gather and store data. You are expected to advise on the most efficient ways to gather and store information. You will prioritize and batch information for data entry and complete information analysis for procedures and reports. You will be responsible for guiding Advisors and Associates.

WHAT WILL YOU DO

• Understand, articulate, and implement best practices related to your area of expertise
• Provide guidance to team members to foster growth and development, best practices, and optimal morale.
• Demonstrate a strong interest in learning about the assigned client, including key contacts, unique requirements, and operating processes
• Facilitate training and/or refresher sessions in your area of expertise when necessary.
• Cascade updates on processes when prescribed by the Team Captain or client and make sure that the team understands it correctly
• Communicate any process failure, clarification, or question to Team Captain in a timely manner
• Make sure that all required deliveries are equally divided and completed correctly to maintain 99.9% Quality
• Help motivate the team to meet the daily targets
• Prepare a start of shift and/or an end of shift report if necessary and send it out via email
• Highlight and report any issues within the team: performance, attendance, energy/motivation
• Proactively include suggestions on how operations management can help with issues and concerns
• Initiate reviews of materials to ensure proper and timely execution of processes

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

Requirements

YOU HAVE...

• Bachelor's/College Degree in any field you're passionate about!
• 1 year of leadership experience
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to clients
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to customers with diverse backgrounds

Benefits

• PTO (Personal Time off)
• Mental Health Support
• Private Health Insurance
• Life insurance
• Learning and development program
• Career plan