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boldr en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría:Administrativo
Subcategoría: Administración
Educación mínima requerida:
Detalles
Horario:
Tiempo completo
Espacio de trabajo:
Presencial
Descripción
A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET'S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY
WHAT IS YOUR ROLE
As a Shift Lead, you are responsible for executing processes defined by the client or management. You will need to efficiently manage a large amount of information that is often sensitive or confidential. The role will require keen attention to detail while maintaining productivity at defined proficiency levels. You will be working with different tools and databases to gather and store data. You are expected to advise on the most efficient ways to gather and store information. You will prioritize and batch information for data entry and complete information analysis for procedures and reports. You will be responsible for guiding Advisors and Associates.
WHAT WILL YOU DO
Understand, articulate, and implement best practices related to your area of expertise
Provide guidance to team members to foster growth and development, best practices, and optimal morale.
Demonstrate a strong interest in learning about the assigned client, including key contacts, unique requirements, and operating processes
Facilitate training and/or refresher sessions in your area of expertise when necessary.
Cascade updates on processes when prescribed by the Team Captain or client and make sure that the team understands it correctly
Communicate any process failure, clarification, or question to Team Captain in a timely manner
Make sure that all required deliveries are equally divided and completed correctly to maintain 99.9% Quality
Help motivate the team to meet the daily targets
Prepare a start of shift and/or an end of shift report if necessary and send it out via email
Highlight and report any issues within the team: performance, attendance, energy/motivation
Proactively include suggestions on how operations management can help with issues and concerns
Initiate reviews of materials to ensure proper and timely execution of processes
WHAT WE'LL LIKE ABOUT YOU
YOU ARE...
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Requirements
YOU HAVE...
Bachelor's/College Degree in any field you're passionate about!
1 year of leadership experience
Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications
Excellent verbal and written communication skills
An ability to understand and communicate complex ideas to clients
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Customer orientation and ability to adapt/respond to customers with diverse backgrounds
Benefits
PTO (Personal Time off)
Mental Health Support
Private Health Insurance
Life insurance
Learning and development program
Career plan
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.