Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We're focused on the areas of greatest market need - both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers' expectations, and motivate our team.

JOB:

• Coordinate VOC activities based on Customers' Performance Scorecards/Portals; define, develop, and drive implementation of action plans to accommodate new dates/actions/metrics to bring projects/metrics back to control based on Quality, Cost, Delivery and other prescribed metrics
• Lead and co-participate with Focus Factory Cross Functional Team and other Focus Factories internal/external reject analysis on Gemba/Lab to full closure via, but not limited to, 4Box, NFC 8D, PDCA method, or as prescribed by the Customer
• Lead and drive preventive and corrective actions to full closure on 0KM / Warranty failure modes until eradication
• Collect, analyze, interpret, and publish 0KM / Warranty data for Focus Factory and Management Reviews
• Define, develop, and drive implementation of action plans to accommodate new dates/actions/metrics to bring products back to control having the responsibility and authority to suggest measures, as necessary to improve the quality, safety and effectiveness of the product / project
• Support product development phases 3, 4, and 5 requirements to be accomplished, prior to moving forward to Production Hand-Off (based on APQP or defined product Quality Plan) for new product launches
• Assure that all RMA's induced by customer complaints and within warranty are handled through the proper channels
• Participate and contribute to the accomplishment and execution of procedures/instructions established through the Quality Management System by Customers Requirements and Internal Quality Management System
• Participate and contribute in Layered Process Audits, Dock Audit, ESD, process & dock audit approvals or rejections for the Focus Factory
• Participate and contribute on corrective and preventive actions derived from, but not limited to Internal / External Audit findings, Layered Process Audits, Customer Complaints, SQDCM, COPQ, and its derivatives

PRINCIPAL RESPONSIBILITIES:

• Initiate, coordinate, follow up and verify Customer Complaints and corrective/preventive actions (8Ds, SCARs, PDCAs) based on Fast Response Timing; on a daily and weekly basis
• Consolidate data and place into CFT - Cross-Functional Team tracker and specific reports required for internal Operational Performance Reviews, Customer periodic meetings, other Focus Factory forums; timing as deemed necessary
• Analyze data, trends, and opportunities of improvement (SCRAP, FTQ); on a daily and weekly basis
• Identify, report, and drive improvements as VOC - Voice of the Customer lead, on Customer Performance Scorecards/Metrics; on a daily, weekly, monthly, and as deemed necessary basis
• Approve and provide RMA for 0KM/Warranty returns; carry until full closure with Customers and Finance Teams
• Coordinate analysis and address issue to qualified personnel within CFT failure analysis for Customer Complaints and returns; as necessary
• Create quality alerts and communicate to all manufacturing team members about quality issues reported by Customers and internal issues; as necessary
• Develop control plans and inspection plans for parts; as necessary
• Support PPAP Coordination with pertinent Customer Requirements during new project phases; as necessary
• Assist / participate during internal PPAP runs scheduled by Advanced Manufacturing Eng. as per project APQP / D&D Pulse Schedule
• Review, approve and verify Engineering Changes; as necessary
• Approve and monitor abnormal processes via external/internal Deviations; as necessary
• Review and approve Process Work Instructions; as necessary
• Verify process and monitor results based on Customer Visits/Audits; as necessary
• Validate and approve New Product Introduction before Operations sign-off for introduction into Production; as necessary
• Create Dock Audit (Final Inspection) / Inspection Instructions based on CTQs; as necessary
• Provide support to the manufacturing process establishing quality criteria and resolving issues on time; as necessary
• Communicate and provide supporting evidence for Incoming Inspection / Supplier rejections; as necessary
• Participate as a member of CFT on Internal/External meetings
• Attend and participate on Internal Audits driven by Quality Management Systems (LPA's, 6S, etc.)
• Attend and participate in external Audits driven by the Compliance, Regulatory and Certification Companies.
• Lead and coordinate Customer External Audits; follow up and verify corrective/preventive actions with QMS support.
• Ensure that plant safety, quality, customer satisfaction, delivery, cost, and morale results are not impacted as a consequence of lack of proper execution or delays of activities under areas of responsibility.

EDUCATION:

• Bachelor degree in Industrial or Manufacturing Engineering or related field

EXPERIENCE:

• Two years minimum experience on a manufacturing facility process and or Engineering environment.
• Experience working on Automotive Industry environment and/or electronics industry. (Desirable)

KNOWLEDGE:

• Knowledge of team roles in the automotive industry and how they are related. Systems and procedures used to sustain manufacturing operations JDE - Agile, JBA, OPEX, SQDCM, etc.
• Identify negative trends in metrics and make recommendations to the Focus Factory Team to bring them under control. Work with Quality Supervisor to follow up on existing projects.
• knowledge of statistics
• Shop Floor Control (Desirable)

FUNCTIONAL COMPETENCIES

• Problem solving
• Analytical ability
• Communication skills
• Teamwork
• Self-confidence
• Interpersonal skills
• Adaptability
• Creativity
• Time management
• Leadership
• Ability to make decisions
• Work under pressure
• Oriented to objectives
• Proactive
• Organized
• Analytic
• Self-motivated

B) TECHNICAL COMPETENCIES

• Systems and procedures used to sustain manufacturing operations JDE - Agile, JBA, OPEX, SQDCM, etc.
• MS-Office (Excel, PP, Word)
• Computer components
• IPC A 610, ISO-TS / IATF, PPAPs, APQP (SPC, Control plan, D&PFMEA, etc.), lean manufacturing principles
• 5S's, Six Sigma, problems analysis and knowledge on corrective and preventive actions development and implementation
• English Advanced