If you are an awesome problem solver, and highly self-motivated and self-directed, with keen attention to detail, we're looking for you! We're looking for a NOC Engineer that monitor network devices, servers, applications, and other hardware components in real-time. This includes tracking network traffic, performance metrics, and system alerts. This role is responsible for quickly identifying and troubleshooting network disruptions to your best ability before escalating to tiers 2 or 3 support.
(The position works 1 - 2 days in the office in Sta Fe, CDMX)
What will you be doing:
Adheres to policies, procedures, and standards.
Collaboration. Work closely with system administrators, network engineers, and other IT professionals to address complex issues and implement changes.
Receive alerts and notifications from monitoring tools and systems. These alerts could indicate potential problems, outages, or performance issues that need immediate attention.
Maintain detailed documentation of network configurations, changes, and incident resolutions. This documentation is crucial for future reference and continuous improvement.
Monitors work progress, informing team leaders, team managers and/or customers of project status, problems or obstacles and workload problems in a timely manner.
Provides appropriate documentation for scheduling of resources. Creates and maintains system reports such as uptime, utilization, and growth.
Basic duties include Level 1 and 2 support of all incidents, must respond to all incidents, accept, resolve and or escalate to meet all SLA's.
Perform or peer review changes and post change testing.
Perform escalations to vendors and third parties as required to solve incidents and problems.
Answer phone calls from vendors, customers, and leadership. Participate in P1 Major Incident (MI) conference bridges with upper management and provide quick and concise updates during outages.
Requirements:
Experience as a Network Operations Center Engineer or in a similar role. Or H.S. Diploma/GED Equivalent, and CCNA or CompTIA Network+ equivalent
Advanced experience with Cisco routers and switches.
Experience with applications such as Service Now, SolarWinds, Cisco Prime, Splunk, or Infoblox is not needed but is benefit.
Experience with Microsoft Office tools and Citrix VDI during day-to-day operations
Strong analytical and problem-solving skills.
Excellent customer facing skills and ability to provide technical descriptions in easy-to-understand terms to customers, coworkers, or supervisors who only speak English.
Proficient comprehension of the English language
Rewards and benefits:
Savings fund
Mayor Medical Insurance
Life insurance
Food vouchers
Vacation bonus
Christmas bonus (Number of days above the law)
Future career path:
Growth in the company
Opportunities for professional development and training.
Free training available and opportunities to advance in the company.
Collaborative and innovative work environment.
What's next once you've applied?
A quick conversation with HR Recruitment.
Interview with a Manager/IT expert/project representative.
Feedback (1 -5 business days after the interview).
If you are a dedicated and skilled NOC Engineer looking to contribute to the success of a dynamic organization, we invite you to apply and join our team.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.