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Hace 2 sem
Customer Support Specialist II
$22,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
About the Role
Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
What the Candidate Will Do
• Manage day-to-day aspects of billing.
• Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
• Correspond with customer and carrier regarding detention information
• Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
• Lead training sessions for Carrier Contacts as necessary on Carrier Portal
• Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
• Set-up new Receivers, vendors, and suppliers
• Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to accounting to deny or approve the additional funds, etc.)
• Utilize TMS to actively manage on-time performance and automation objectives
Basic Qualifications
• 1-2 years related experience
• Bachelor's degree
• Advanced Spanish and English written, oral, and presentation communication skills
Preferred Qualifications
• Knowledge of Freight Industry
• Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
• Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
• 1 – 2 Years of customer service experience
ID: 19140017