About the Role

Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.

What the Candidate Will Do

• Manage day-to-day aspects of billing.

• Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses

• Correspond with customer and carrier regarding detention information

• Train customer users on the TMS, leveraging knowledge of customer business practices and workflow

• Lead training sessions for Carrier Contacts as necessary on Carrier Portal

• Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement  

• Set-up new Receivers, vendors, and suppliers

• Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to accounting to deny or approve the additional funds, etc.)

• Utilize TMS to actively manage on-time performance and automation objectives

Basic Qualifications

• 1-2 years related experience

• Bachelor's degree

• Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications 

• Knowledge of Freight Industry

• Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)

• Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas

• 1 – 2 Years of customer service experience