Account Manager / Manager of Strategic Accounts

Location: Cancún

Position Summary.  The Manager of Strategic Accounts is the primary designated on-site Avendra representative dedicated to the client's corporate support staff, located in the client's corporate office. The primary role of the Manager of Strategic Accounts is to fulfill the business imperatives and strategic objectives as outlined in the client plan. 

In the primary contact role, the Strategic Accounts Manager builds account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and offering greater penetration of Avendra offerings within the client organization, where applicable.

Position Reports to Dir, Account Management

Primary Responsibilities

• Interface with Vice President of Caribbean & Latin America, aligning all efforts in support of strategy and business goals outlined in the client plan
• Understand client needs for changes to existing or new products and services and advocate/represent within Avendra to accomplish client goals
• Maintain excellent relationships with key client contacts at the corporate and regional offices and maintain awareness of key operational contacts at the property level.
• Act as a Subject Matter Expert (SME) with the goal to becoming a Trusted Advisor
• Understand the roles of key contacts within the client organization
• Maintain high account satisfaction with Avendra
• Develop and implement objectives to increase client's participation with Avendra programs. Work with client leadership to implement participation plan improvements
• Monitor Avendra program performance. Act as key on-site Avendra designate to resolve performance or service issues and capture Avendra ‘wins' whereby the Avendra solution has demonstrated improvement 
• Quickly and actively assist in resolving supplier issues on behalf of client
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• Actively assist with the development and implementation of the client's new initiatives and programs
• Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on the client's behalf
• Measure results against objectives
• Educate on Avendra's business model and value proposition
• Provide client with reoccurring reporting , to include custom reporting as requested

Secondary Responsibilities

• Travel to regional meetings as needed, making presentations about Avendra and client's usage of programs. Travel to key property locations for relationship development, implementation of key programs or issue resolution work will also be necessary
• Provide support for additional Accounts

·      Partner with internal departments (Account Management, Finance, Legal, etc.) to identify ways to improve value for customers and suppliers.

Primary Competencies  

• Planning and Organization
• Problem Solving & Analytical Skills
• Effective Written and Oral Communications
• Conflict Management
• Relationship Building
• Influencing Others

Other Duties.  Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc...

Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed. 

Role Requirements

• Must possess a consultative, customer-centric/customer advisor philosophy.
• Strong understanding of procurement/supply chain management in Hospitality segment
• Ability to establish and maintain strong working relationships with the regional and corporate office support departments
• The ability to use “good business judgement” and balance being an advocate for the client's interests
• Ability to “make things happen”, either in troubleshooting role or in increasing the penetration of Avendra's offerings where applicable
• Excellent written and verbal communication and organizational skills
• Strong analytical skills required, turning data into knowledge and knowledge into action

Overnight Travel Requirements. Type: All modes of transportation, percentage up to 30%, length: 2-3 nights. Must be able to travel internationally and have a valid passport (and all legal documentation required to enter/exit US, or other countries located in the Caribbean, and Latin America

Language Requirements. 

• Spanish: Native or Bilingual Proficiency. Equivalent to that of an educated native speaker
• English: Minimum Professional Proficiency: Able to use (speak, write, and read) the language with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on all levels.

Years of Relevant Experience.   5-8 years of experience

Education Requirements. BS/BA in relevant field or equivalent years' experience with education in supply chain, business, economics, or related field highly desired