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Hace 3 sem
Service delivery manager
$80,000 - $110,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
The IT Service Delivery Manager Americas oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs in all Americas countries (9 countries)
Main responsabilities / task
· Responsible managing, maturing, and modernizing service delivery for remote and geographically dispersed users with end-to-end service delivery.
· Coordination activities of development systems specific to major IT applications, including staff.
· Coordination and monitoring of project requirements (information / data required, programming, analysis). Project managers develop, plan, analyze, estimate and set priorities for the components to be implemented, as well as the phases and deadlines for project execution.
· Establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard.
· Lead Change Management Americas
Experience
· 10 years in Leadership positions as Service Delivery Manager or similar functions.
· Experience working in global companies, implementing IT changes.
· Background working with Financial companies in other countries.
· Budget control
Technical Knowledge / Certifications
» Service Improvement, incident management
» Expert knowledge of ITIL disciplines
» Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
» Fluent English speaker, business speaker.
» Good communication skills, listening & understanding, flexibility & teamwork
» Solution oriented and proactive on solving day-to-day network life
» Experience working in geographically dispersed teams with different roles on IT High intelligence
» Concentrated and distributive attention
» Mental flexibility
» Initiative
» Emotional balance
» Ability to work with people
» Stress resistance
» Ease, clarity and consistency in expression
ID: 19118230