Mobile Insurance Specialist (MIS) Role purpose: Promote HSBC insurance solutions to match customer's wealth needs (in particular Savings, Retirement and Investment), and increase insurance penetration through Premier segment, with a key focus on clients that don't visit the branches often, through analytical and marketing program-driven sales leads and RM Referrals. Deliver customer needs in line with customer timing and location preferences, through an outreach, mobile, and tablet-enabled sales model.
Principal accountabilities: Identify and capture insurance business opportunities with prompt follow-up on analytically driven leads and campaigns
Maintain a high level of submitted-to-issued ratio (with prompt follow up and after-sales service)
Promote professional sale of insurance products
Provide specialist advice on appropriate insurance solutions to ensure the insurance/ protection needs of Premier NRC customers are well fulfilled
Establish effective working relationships with other teams within the Branch, and other relevant partners that impact client's experience of HSBC; in order to ensure a consistent approach and application of outstanding service standard
Drive multiple-need fulfilment for existing NRC Insurance ETB customers through x-sell and maturity campaigns
Build and maintain a positive team culture, through ensuring quality business referrals and referral skills among team members, and contributing to product knowledge and skills sharing. Build relationship with RMs and Clients
Support referrals to the branch when other customer needs (wealth/ non-insurance) are identified
Identify and capture business opportunity from customer referrals and provide referral leads to RM from non-bank customers to onboard the customer
Manage individual insurance portfolio to ensure the highest rate of customer satisfaction and persistency.
Requirements Knowledge & Experience / Qualifications - Solid experience in life insurance (2 years), ideally also in wealth management and sales capabilities
- Strong client skills with the ability to deliver a strong client experience and provide needs-based solutions
- Deep knowledge of specific complex financial solutions and products including the knowledge of financial markets, socia-economic dynamics, and regulatory requirement relevant to the products.
- Extensive external market awareness of market conditions, new product solutions, and an understanding of current financial market activities.
- Demonstrated ability and experience to correctly identify client needs.
- Solid skills to manage consultative sales process.
- Team player with collaborative skills.
We offer direct hiring by the bank, base salary,
performance bonus, holiday bonus, life insurance, major medical expenses insurance, credits, discounts on bank products, active participation in sustainability/social responsibility programs, discounts in more than 9,000 establishments and a career plan according to your aspirations.
At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.
"At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care"