Purpose

This role will focus on Operations and Support of various GMAS North America, Europe, and Asia Pacific applications. This role will focus on monitoring the production and certification environment to ensure application SLAs are met.  

Essential Duties

• Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
• Will manage team releases, coordinate with internal customers on platform operations
• Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
• Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes
• Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.
• Will be available to provide 24/7 on-call support for the Merchant Accounting System

Other Duties

• Will establish and maintain key relationships with internal and external customers to ensure work products are delivered promptly 
• Will drive initiatives, collaborate with other teams and resources 

Required Qualifications

• Bachelor's Degree or relevant experience in place of education
• Minimum three years of Relevant Experience 
•  Information Technology Field and/or Bankcard Industry experience
• Able to work days, Mon-Fri, 8 AM to 5 PM.
• Must be available for 24/7 On-Call production support.
• Google Suite experience 
• Merchant Accounting System (MAS) knowledge 

Preferred Qualifications

• Demonstrated ability working in a high volume, high availability environment 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

EVO Payments, Inc. (now part of Global Payments) is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices and multiple brands across the Americas, Europe, and China.

EVO Payments in Mexico collaborates with Citibanamex and Banco Sabadell to provide merchant acquiring services for their customers.

Mexico City is the hub of our Product Development Center, which over the next 6 months will be a separate organization under the Global Payments umbrella of families. This hub is responsible for the front and backend design, architecture and development, and technical enhancements for select Global Payments Products. Technology professionals, who join our center, get to work on multiple projects that affect our customers, sales, call center representatives, and partners who rely on us to move money with compliance and care in mind! As a professional, you get to sharpen your development skills, moving from a generalist to a full-stack or mobile application developer, or gain expertise in network architecture, application design, business analysis, or technology project management. Furthermore, you get to work in the heart of a growing Fintech company serving many customers throughout the world. Whether your technology role is manual, automated, or cognitive, you hold a key role in releasing the best deliverables to all our Customers! Are you ready to grow your technology career?