YIZUMI is not only a world-class molding equipment manufacturer but also a leading turnkey solution provider for molding equipment. By gathering global wisdom, we combine multiple professional capabilities and develop new ideas. To better satisfy various marketing demands, we try hard to promote technological progress and achieve diversified product coverage and global operation. We are committed to providing more advanced molding equipment system solutions with a better return on investment for global customers and strive to develop ourself into a world-class and respectable enterprise leading in scale and influence.

After Sales-Technical Service Engineer for DCM

Job requirements:

Education:

College or bachelor degree.

• Major in mechanical manufacturing, electric engineering, automation or plastic material or equal;
• Other education background but more than 5 years' experience in Die Casting and Injection Molding Machine design and, after-sales service or maintenance.

Duties;

Daily work:

• Participate in various trainings organized by technical service department to improve technical ability and comprehensive service ability.
• Responsible for the plan suggestion or formulation of subsidiary stock spare parts.
• lSubmit the summary of machine quality problems in the responsible area and put forward suggestions for machine quality improvement.
• Responsible for assisting other colleagues of the subsidiary to complete the on-site inventory of spare parts warehouse of the subsidiary.
• Follow all company and customer safety policies.
• Install, repair, and maintain Die Casting Machinery, linear robot, hopper dryer, auto-load, chiller, and related software, and control systems.
• Perform all safety checks on the equipment.
• Follow all of the company's procedures.
• Demonstrate the use of the equipment, and provide customer training.
• Troubleshoot machine failures and performance issues (Define service problem, collect data, establish facts, drawvalid conclusions) and perform root cause analysis, and corrective actions.
• Document findings and actions.
• Order replacement parts as required and document other worn parts which may need replaced in the future.
• Respond quickly to customer problems via phone, email, or onsite in a prompt, courteous and professional way.
• Provide maintenance and operation recommendations or on-site service to customers.
• Provide written reports on all service calls, making sure to document key contacts, and the workload of the machines.
• Provide after-sales service and technical training for customers and agents, including but not limited to equipment safety, operation, maintenance, plastic raw materials and molding process training.
• Translate service files into local languages if necessary.
• Follow all company and customer safety policies.
• Install, repair, and maintain Die Casting, Injection Molding, related software, and control systems.
• Perform all safety checks on the equipment.
• Give training to customer on usage of the equipment.
• Troubleshoot machine failures and performance issues (Define service problem, collect data, establish facts, draw valid conclusions) and reason analysis. Document findings and actions.
• Order replacement parts as required and document other worn parts which may need replaced in the future.
• Ensure machines are properly calibrated even if that is not the purpose of the call.
• Respond quickly to customer problems via phone, email, or onsite in a prompt, courteous and professional way.
• Make maintenance and operation recommendations to customers.
• Provide written reports on all service calls, making sure to document key contacts, and the workload of the machines.
• Ensure maintenance records by serial number and customer are maintained current.

Background:

• 1 to 5 years service work or technical support work experience in Die Casting and/or Injection Molding Machine industry or related industry.
• Specialized knowledge.

Skills:

• Ability to communicate in English and Spanish.
• Extensive knowledge in the trouble shooting and repairing of Die Casting machines, covering all aspects including controls, mechanical, hydraulic and electrical systems.
• Ability to use computers, email systems, basic Microsoft Office Excel, Word and Powerpoint.
• Ability to understand mechanical drawings, electrical and hydraulic schematic.

Abilities:

• Ability to handle repairing and maintenance work on site.
• Have a strong safety awareness and protect yourself and others.
• Excellent written and verbal communication ability to work with customers, company employees, and suppliers.
• Can work independently.
• Ability and willingness to travel overnight, including international travel.

Key Performance Indicators(KPI):

• A monthly machine problem summary and quality improvement suggestion.
• Machine installation and commissioning report and problem follow.
• Make machine inspection for our customer as requirement.
• One time completion rate.
• Customer training work.
• Customer satisfaction rate.