Hace 1 sem
Middleware Admin
$50,000 - $55,000 Mensual
TEKSHAPERS INC en
Hace 1 sem
Middleware Admin
$50,000 - $55,000 Mensual
TEKSHAPERS INC
en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Consultoría TI
Educación mínima requerida: Posgrado
Detalles
Contratación:Permanente
Horario:Tiempo completo
Espacio de trabajo:Desde casaDescripción
- Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.
- Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
- Troubleshoot, research, analyze and work with appropriate resources to solve problems
- Identify and escalate situations requiring urgent or additional attention
- Judgment must be used in prioritizing client requests and managing escalation workflow.
- Complete work on assigned projects to supervisor's satisfaction on time.
- Be on the rotation schedule for after-hours emergency support
- Assist in testing during the rollout of new features product upgrades
- Create product how-to documents, tutorials using tools such Wiki and Collaborate
- Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter
- Solve complex customer issues using methodical troubleshooting.
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
- Support client customizations, sharing implementation and best practices advice
- Able to Troubleshoot and debug SQL/PLSQL code and shell scripts as well.
- Create scripts to identify, analyze and correct platform issues
- Own, build, administrate and maintain cloud development, production and business infrastructure and services
- Use automation tools and scripting to automate process of building and maintain infrastructure and services.
- Able to operate effectively, even when things are not clear, or the way forward is not obvious
- Create and keep up to date monitoring, alerting, and reporting for infrastructure and services.
- Adept at learning quickly, applying insights from past efforts to new situations.
- Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
- Other job related duties and responsibilities may be assigned from time to time.
ID: 18513895
