Essential

·        MUST HAVE Experience of Hard and Soft FM services

·        ·        strong client and customer stakeholder management experience (ideally from a high end hospitality background)

·        Fluent English

·        Proven experience in managing multiple service lines in a site/offices

·        Strong financial and commercial experience in order to produce, interpret and utilize complex information 

·        Knoweldge of managing ehs 

·        Excellent communication, negotiating, influencing and facilitating skills

·        Previous leadership experience 

Desirable

·        Experience in a pharmaceutical industry.

Activities – change the activities to below (taken from the Global MSD, GSM JD)

• Provide leadership at a site level to deliver contractual expectations
• Ensure consistent and effective governance at each site

Responsible for the day-to-day delivery of services to MSD in line with a consistent approach across the contract

• Point of escalation and issue resolution for all issues on site
• Implement and maintain business improvement, process standardisation and improvement in all areas.
• Responsible for delivery of business targets of the contract and deliver the required results
• Pro-actively develop and build the client relationships at site
• Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.
• Lead, develop, manage, and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
•   Be an ambassador for collaborative behaviour on site and ensure that these behaviours are displayed by all members of the team

Liaison and co-ordination within country & regional management and operational teams