JOB DESCRIPTION – FX SUPPORT ANALYST

As an FX Support Analyst to join team, you will provide global follow-the-sun 1st and 2nd line production service to the in-house and vendor FX Trading applications across the regional FX business using your technical and business knowledge.

• Provide 1st/2nd line support for e-Trading and Distribution systems.
• Manage, maintains and supports applications and their operating environments.
• Start of day checks, continuous monitoring, and regional handover.
• Support, maintenance and testing to applications are managed and delivered through agile methodologies with teams working in squads.
• Tracking outstanding issues and working with the appropriate parties to achieve resolution.
• Liaising with internal, external customers, senior stakeholders and 3rd party vendors
• Identifying process improvement opportunities and automating manual tasks.
• Provide Support of Liquidity providers, pricing and aggregation engines.
• Coordinate and provide support to Vendor / 3rd party applications and connections, Client Server environment and Web servers.
• Perform onboarding of clients onto ecommerce / FX platforms, connectivity testing, and monitoring of client connections.
• Work with network team on SSL config and licensing.
• Work closely with UNIX/Database/Network/Market Data/Infrastructure/Firewall teams during outages/Code Change.
• Good experience and knowledge of FIX protocol. 
• FIX Investigating issues while trading and performing execution.
• Participate in bank wide DR/BCP/Isolation tests, Site Switches and work with other PS teams on DR remediation.
• Support infrastructure changes perform business checkouts, releases, Failovers during weekend.
• Documenting issues and new processes.
• Working weekends and providing on-call support.
• Work on shift basis if required during different time zones.

 EDUCATION:

• Bachelor's/University degree or equivalent experience

 EXPERIENCE REQUIRED:

• 8+ years of experience in a Production Support role.
• Ability to work in a fast-paced environment and whilst under pressure.
• Detailed understanding of relevant trade flows (pricing, quoting, RFQ, STP, settlement, regulatory reporting etc.).
• Good communication skills, with the ability to communicate with both external and internal stakeholders.
• Good understanding of the FX product scope and terminologies
• Experience supporting a low latency environment.

SKILLS REQUIRED:

• Familiar with the Elastic Stack (Elasticsearch/Kibana/Logstash)
• Operating systems knowledge (Windows, Unix, Linux)
• Strong scripting skills (eg Shell Scripting, Python, Perl)
• Good Knowledge of monitoring/scheduling tools such as Control M, CA, Dynatrace.
• Databases and writing SQL Queries.
• Cloud technologies (AWS, Azure or similar)
• DevOps tools as part of the deployment pipeline (Git, Jenkins, Ansible, Elastic, Jira etc)
• Preferably FX business knowledge