Specialized Travel Consultant

Overview of Role:

The Specialized Travel Consultant role at Travellaga is to deliver exceptional travel service experience for our corporate business customers. By working together as a high performing team, the Specialized Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to our corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

Key Responsibilities:

Hours of Operation and shifts available: 8:00AM – 5:00PM Monday-Friday.

Act as trusted advisor and consultant to a single or multiple corporate accounts

Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation.

Fulfill requests for multi-faceted travelers including executive, VIPs, corporate, group air, roadshows and client's guest arrangements while adhering to applicable requirements and process and procedures.

Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.

Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions.

Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance.

Follow internal compliance and regulatory requirements for all customers and locations supported.

Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms like SAP Concur.

Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.

Express enthusiasm and energy within the organization and always act according to company ethics, values, and compliance guidelines.

Key Qualifications and Attributes:

Detailed understanding of fares and ticketing rules, for car, air, hotel travel

Knowledge and experience of:

• Air, rail, hotel, car booking
• Calculating and Processing exchanges
• High proficiency in Sabre GDS
• Experience working in a high touch service environment where performance is measured
• Experience working in a team
• Background in Business Travel
• Passion for Excellence in Client Service
• Excellent Professional Communication – both written and verbal
• Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
• Ability to research and resolve customer service and traveler issues independently and /or with supplier
• Problem Solving, with a process improvement mindset
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and professionally
• Ability to positively influence team and peers
• Learning agility and ability to act on constructive feedback
• Possess a strong understanding of travel trends and industry best practice

VERY IMPORTANT !!! We will only consider applicants who provide their Resume in English.