Job Description
Blue Yonder Title: Technical Consultant
?What you'll do - RESPONSIBILITIES
- Should have hands on experience with installing and configuring the product and understand the interactions within various modules.
- It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.
- Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
- It is mandatory to have good knowledge of RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.
- Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
- Understands how BLUEYONDER solutions can be configured to better facilitate client business processes.
- Should have strong analytical skills and problem solving skills. Knowledge of any defect management tool will be an added advantage.
- Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
- It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.
- Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
- Adheres to priority based management based on impact + urgency
- Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed
Additional Job Description
What are we looking for - General Skills and Requirements (all levels):
Educational Qualifications
- Bachelor's Degree in Engineering or Masters degree in Computer Applications or other equivalent technical field.
Communication
- Associate has good English language Skills both verbal and written
- Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
- Must have excellent organization and technical documentation skills.
Personality Fit:
- Ability to work calmly under pressure and meet deadlines.
- Ability to make modifications to the systems with little or no interruption of service.
- Ability to organize projects and tasks according to priorities.
- A person in this position should be a good project leader and have the ability to communicate effectively project plans and status of projects.
- Must be self-motivated and enjoy a sense of pride in their accomplishments.
Work Experience
- 1-3 years' work experience
- Proficient in Oracle SQL, PL/SQL, Shell scripting
- Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills
- ABPP custom development experience will be an added advantage.
Miscellaneous
- Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.
- Should be ready for short term travel to customer location during implementation phase of the project