Infotree Global Solutions is a dynamic and entrepreneurial company, comprised of a team of dedicated professionals with over 50 years of direct experience.

We pride ourselves on our high level of customer service and repeat customers. Attention to customer service and innovative solutions in Human Resources, Engineering and IT has helped us to achieve an average yearly growth of over 100% since our founding.

When you talk to Infotree's customers, you will repeatedly hear that it is Infotree's personalized attention and focus to customer needs that has resulted in such strong repeat business.

We are looking for: 

Oracle CRM Functional Analyst

•   3+ years implementation, support, consulting and/or development experience in the area of functional or technical domains of enterprise CRM application environments such as Oracle CX Sales, Siebel, EBS, PeopleSoft or related CRM

•   Well-developed troubleshooting and diagnostic skills

•   Experience in one or more of the following: log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware 

•   Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data. 

•   Working experience in XML, web services, java, JavaScript, PLSQL, databases and Groovy scripting

•   Exceptional troubleshooting and problem-solving abilitiSoes.

•   Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.   

•   Apply considerable support/development/implementation experience to support and or lead large-scale implementation projects

•   A deep understanding of underlying technologies, business process expertise and support process knowledge to interact with a broad spectrum of people within Oracle and customers as they encounter issues during various lifecycle phases.  

•   Act as a trusted advisor to support management and customers

•   Quickly master complex technical and functional areas

•   Interact frequently with senior management in the support and development chain and present to large and small groups on technical and functional topics.

•   Be able to influence product design by providing feedback to development.

•   Help define/refine future support processes.

•   Coach, mentor and train your peers.

We offer:

•  Hybrid role

•  law benefits

• 100% MXN Payroll