• Spec/Qualifications:

· Bachelor's Degree from a 4-year college or university.

· A minimum of 5 years of experience in global mobile device management.

· Proven experience working with wireless carriers and Mobile Device Management (MDM) applications.

· Familiarity with Microsoft Active Directory and Apple Business Manager.

· Proficient in managing iOS and Android devices.

· Exceptional customer service skills and the ability to interact with all levels of personnel.

· Strong analytical, problem-solving, and communication skills.

· High level of resourcefulness, with the ability to work under pressure and meet tight deadlines.

· Capable of managing multiple concurrent tasks with minimal supervision.

· Effective team player with a positive attitude and strong work ethic.

· Experience with ticketing systems and asset management is preferred.

· Fluent in English, both speaking and writing. Proficiency in other languages is a plus.

Soft skills: communication skills, English level fluent, quick learner, proactive.

Must: Bachelor's degree, 5+ years of global mobile device management, wireless carriers and mobile device management applications (Microsoft Intune), iOS and Android proficiency. Negotiated mobility contracts.

Desirable: Active Directory and Apple Business Manager, ticketing systems and asset management, additional languages. Have lead a team.

• Duties / Responsibilities:

· Oversee the management, support, troubleshooting, and optimization of current mobile solutions, while planning for future requirements.

· Manage relationships with mobile carriers and negotiate contracts to ensure cost-effective rate plans for North America and the Rest of the World (RoW).

· Administer mobile applications, profiles, and policies, including testing and provisioning.

· Manage the Apple Business Manager and ensure compliance with corporate device policies.

· Develop and maintain up-to-date Mobile Device Policy documentation and create procedural and workflow documentation related to mobile devices.

· Assist the Mobile Device Support Specialist with daily tasks and workloads as necessary.

· Lead efforts to improve processes continuously and revamp the Mobile Service Request customer portal.

· Handle mobile device-related support tickets, delegating to other teams when appropriate.

· Collaborate with MDM administrators to optimize MDM policies and setup.

· Oversee mobile device procurement and maintain an accurate asset inventory.