NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Servicedesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).-Salary : $15,300

ONLY FOR GDL // ON SITE

Requirements:

• Availability to work 45 Hours Per week

• Interest in working on Morning

• Advanced English

• Looking to work in IT Environment

• 6 months of experience in Customer Service

We Offer:

• Competitive salary

• Grocery Tickets - 12% of base salary

• 30 days of christmas bonus

• 12 days of vacations

• 50% Vacation bonus

• 5 personal days per year

• Medical insurance (You and your family)

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company

Salary : $15,300

Activities:

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge to cloud infrastructure services, BPO, systems integration and global data centers.