Servicedesk Associate 15,300 brutos al mes

NTT DATA, Inc.

currently seeks a Help Desk Associate -

Full Time - to join our team in Guadalajara.(ONLY FOR GUADALAJARA)

Location:

Guadalajara, Jalisco. Mexico. PRESENCIAL

Requirements:

• Availability to work 45 hours per week

• Advanced English

• Looking to work in IT Environment

• 6 months of experience in Customer

Service

We Offer:

• Competitive salary

• Grocery Tickets - 12% of base salary

• 30 days of christmas bonus

• 12 days of vacations

• 50% Vacation bonus

• 5 personal days per year

• Medical insurance (You and your family)

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company

• Homeoffice

Activities

• General L1 support for hardware and MS

Office packages

• Advance technical support for in-house

applications and developments

• Answer technical support calls providing

and escalating to other support groups

• Provide support based on email generated

requests or reports

• Document troubleshooting steps and detailed

description of the customer incidents and requests

• Applies diagnostic techniques to

identify problems, investigate causes and recommend solutions to correct

failures