This is a remote position, based in Mexico.

We are seeking a detail-oriented and experienced professional to join our team as a HubSpot CRM Developer/Administrator. The ideal candidate will play a pivotal role in configuring, maintaining, and optimizing our HubSpot CRM system to support our sales and marketing processes. This position requires a deep understanding of HubSpot CRM functionalities, excellent organizational skills, and the ability to collaborate with cross-functional teams.

As our HubSpot Developer/Administrator, you'll be the architect behind one of our key technologies. You'll develop, fine-tune, and integrate HubSpot tools seamlessly. You'll collaborate with various stakeholders across Sales, Marketing, and Operations, driving efficiency in our CRM solution.

A HubSpot administrator's job duties include: 

• Collaborate directly with teams in marketing, sales, customer success and customer support, gathering requirements and implementing solutions.
• Configure and customize the HubSpot CRM system to align with our sales, marketing, and IT workflows.
• Implement and manage custom fields, workflows, and automation processes to enhance system efficiency
• Serve as the primary point of contact for CRM-related inquiries and support requests.
• Integrate HubSpot CRM with other business systems and tools to ensure seamless data flow.
• Oversee data integrity and cleanliness within the CRM system.
• Import, export, and update data as needed, ensuring accurate and up-to-date information.
• Implement data hygiene best practices to maintain high-quality data.
• Collaborate with stakeholders to understand reporting requirements and deliver actionable analytics.
• Modifying views, properties, workflows, and more
• Building and managing dashboards, layouts, and other configurable parts of the interface
• Building and managing process automation
• Operate, design, and continuously improve HubSpot capabilities, working with key stakeholders to prioritize and build consensus around processes and outcomes.
• Manage user access control and cleanup of obsolete data, supporting internal tracking systems.

Qualifications: Knowledge, Skills & Abilities

• Proficient skills in written and spoken English. Able to communicate fluently in English with stakeholders and upper management.
• HubSpot CRM Certification
• Proven experience as a HubSpot CRM Developer/Administrator
• Hands on experience with HubSpot Sales Hub, Ops Hub, and Marketing Hub
• Experience with integrating 3rd party applications into HubSpot (i.e. CPQ, Lead capture/sales intelligence platforms, support ticketing systems, etc.)
• In-depth knowledge of HubSpot CRM functionalities, including configuration, customization, and automation.
• Knowledge of CRM best practices and industry trends.
• Strong understanding of sales and marketing processes and how they relate to CRM functionality.
• Excellent problem-solving and troubleshooting skills.
• Effective communication skills and the ability to work in a pivotal role bridging multiple departments.

Our People & Culture 

We believe that anything is possible when the right people come together. Our culture is where people unite, support, and collaborate to do incredible work. Our global remote team is dedicated to striving for diversity and equity. We are a team that trusts, promotes, and celebrates each other because we know that when we win, we win together.  

About Research Solutions 

At Research Solutions (NASDAQ: RSSS), we provide cloud-based technologies to streamline the process of obtaining, managing, and creating intellectual property. Founded in 2006 as Reprints Desk, the company was a pioneer in developing solutions to serve researchers. Today, more than 70 percent of the top pharmaceutical companies, prestigious universities, and emerging businesses rely on Article Galaxy, the company's SaaS research platform, to streamline access to the latest scientific research and data with 24/7 customer support.