The Role

The Associate Billing Specialist prepares monthly journal entries and balance sheet reconciliations to facilitate the accounting close; records month-end, quarter-end, and year-end closing journal entries; supports intercompany transactions and reconciliations; maintains fixed asset accounts; supports product evaluation and customer retention programs, and ensures accuracy and compliance of financial statements in accordance with GAAP and internal policies.

What You'll Do

• Month-end, quarter-end, and year-end closing journal entries Assist in coordinating weekly billing cycles and issuance of system generated invoices
• Research and explain monthly variances Maintain balance sheet accounts including pre-paid, intangible assets, goodwill, accrued liabilities, and portions of deferred revenue
• Preparation and maintenance of manual AR invoices
• Research and resolve AP & GL interface errors
• Work with Sales and Customer Service groups to support product evaluation and customer retention programs
• Assist in financial reporting and compliance with internal controls
• Special and ongoing projects as required

What You'll Bring

• 0-1 year experience
• Bachelor's degree in Finance, Accounting or related field
• Knowledge of general accounting functions and practices
• Knowledge of accounting software principles
• Computer literate with proficiency in Excel

We are seeking a talented and detail-oriented AR Collections Specialist to join our team. In this role, you will be responsible for managing the company's accounts receivable process and ensuring timely and accurate billing. As an AR Billing Specialist, you will play a crucial role in maintaining strong financial health by ensuring that all customer invoices are generated and processed efficiently.

Soft skills:

• Ability to work independently, prioritize tasks, and meet collection targets.
• Results-driven mindset with a focus on achieving collection goals while maintaining positive customer relationships.
• Ability to handle difficult conversations and negotiate effectively to resolve payment issues.
• Familiarity with Salesforce is a plus.
• Previous experience in a customer service-oriented role is advantageous.
• Someone who thinks outside the box and looks for solutions.

Job Duties / Responsibilities:

• Conduct proactive collections activities to ensure the timely collection of outstanding customer invoices and minimize accounts receivable delinquency.
• Contact customers via phone, email, and other communication channels to discuss overdue invoices, identify reasons for non-payment, and negotiate payment arrangements.
• Resolve billing issues, disputes, and discrepancies by collaborating with internal stakeholders, such as the billing, sales, and customer service teams.
• Maintain accurate records of collections activities, including detailed notes of customer interactions, payment commitments, and follow-up actions.
• Monitor and analyze accounts receivable aging reports to identify high-risk accounts and develop targeted collections strategies.
• Collaborate closely with the sales and customer service teams to address customer concerns, resolve disputes, and ensure positive customer experience throughout the collections process.
• Provide regular updates and reports on collections activities, including collection progress, payment trends, and outstanding issues, to the finance team and management.
• Escalate collection issues to appropriate levels of management, as necessary, and recommend actions for resolving complex or challenging collection situations.
• Stay informed about industry trends, regulations, and best practices related to collections processes and techniques.

Requirements:

• Proven experience in accounts receivable collections, credit control, or a similar financial role. 1-3 years is okay, if someone has more, it's okay too.
• Knowledge of collections principles, strategies, and best practices. (Scope = North America)
• Professional proficiency in English.
• Proficiency in using Microsoft Office applications, particularly Excel.
• Excellent communication and negotiation skills, with the ability to professionally interact with customers and internal stakeholders.
• Strong analytical and problem-solving abilities, with a keen eye for detail and accuracy.

Job Spec/Qualifications: 

• Experience in Billing 
• Generating bills, technology, manual intervention, discounts,  
• Salesforce or Oracle experience  
• Billing platform 

     *Level of the position might be aligned with the years of experience requested 

Soft skills: 

• Oriented to detail 

Requirements: 

Education:  

• Bachelor's degree is desired but not required.