Position: EDI Customer Service Representative

Location: San Nicolás Plant

Education and Experience:

• BD, Computer Systems, Administration or similar
• 2-3 years experience in similar positions

Job Description:

•Analyzes and defines EDI requirements for both customers and business teams for needs and challenges to enable efficient exchange of information.

•Collaborates with EDI developers and internal teams to develop & test new or modified EDI requirements.

•Provide product and technical support to customers and internal team concerning EDI guidelines and capabilities.

•Responsible for testing , maintenance and troubleshooting on the EDI/B2B applications. Escalate technical queries that cannot be resolved directly to Manager and /or business teams.

•Contact trading partners and customers regarding issues with transactions placed.

Skills

· Multilingual

· Excellent verbal and written communication skills.

· Good knowledge and understanding of MS Office.

· Basic understanding and working knowledge of EDI transaction formats and processes.

· Experience in a customer service role with the understanding of order management system.

· Ability to present oneself and the company in a professional manner. Work independently and as part of a team.