Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'.

As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.

• Complete analysis and present periodic reviews of operational performance to customer

• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

• Foster trusting relationships with customers, understanding their business needs and technical challenges

• Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.

• Work directly with AWS global engineering and service teams to resolve customer issue.

• The role may require ability to travel 10-25% as needed.

A day in the life

If you want to know a little bit more about the TAM role, copy and paste the links bellow to know part of our team:

https://www.youtube.com/watch?v=jdNsBOXawLk

https://www.youtube.com/watch?v=wCSU_GWit_8

https://www.youtube.com/watch?v=xfHmuJn1ynQ

About the team

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX

BASIC QUALIFICATIONS

• 5+ year s of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment

• Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.

• Able to communicate effectively in English, within technical and business settings.

PREFERRED QUALIFICATIONS

• Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture

• External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences

• Experience in a 24x7 operational services or support environment

• Experience with AWS services and/or other offerings