Job Title:

Senior Hospitality Front Desk in Hotel/Short-Term Rental Property Management

Company Description:

RSB Living is a hospitality-focused company that blends the services of a hotel with the operational expertise of a property management firm. We specialize in managing short-term and mid-term rentals, offering high-quality accommodations primarily in luxury single-family homes across Texas.

Our guests include vacationers, traveling professionals, patients seeking medical treatment, and others in need of comfortable, well-equipped stays. Due to the frequent turnover in many of our properties—much like traditional hotel rooms—our day-to-day operations often mirror those of a hotel, ensuring consistent quality, professional service, and smooth guest experiences.

At RSB Living, we're committed to delivering the warmth of home with the standards of hospitality.

Senior Hospitality Front Desk Job Description:

Mid-Level Position – Mexico City Office (Lomas de Chapultepec III)

The Senior Hospitality Front Desk Associate is a mid-level role at RSB Living, responsible for delivering high-quality guest service and support across our portfolio of luxury short- and mid-term rental homes. This position involves many of the same responsibilities typically found at a hotel front desk, adapted to the dynamic nature of our hospitality operations.

The role is based primarily on-site at our Mexico City office in Lomas de Chapultepec III, near Sanborns Palmas, with occasional remote work—particularly during night shifts.

Detailed Description of Responsibilities:

Communications:

• Manage all guest communications across multiple platforms (Guesty, Airbnb, VRBO, Booking, etc.)
• Handle phone and email inquiries professionally and efficiently
• Coordinate with maintenance and housekeeping teams to ensure guest satisfaction
• Liaise with utility providers to resolve any service issues promptly
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Reservations Management

• Process reservations, modifications, and cancellations accurately
• Upsell room upgrades and additional services to maximize revenue
• Manage payment collection and follow up on outstanding balances
• Handle disputes and chargebacks professionally

Property Management

• Maintain up-to-date and attractive property listings across all platforms
• Conduct regular audits of property information and pricing
• Manage guest reviews and respond appropriately to feedback
• Coordinate with the marketing team to implement promotional strategies

Operations

• Oversee check-in and check-out procedures, ensuring a smooth guest experience
• Manage and troubleshoot smart home technologies (locks, thermostats, cameras)
• Monitor inventory and coordinate supply orders
• Assist in training and mentoring junior staff members

Reporting and Analytics

• Generate and analyze occupancy and revenue reports
• Provide insights and recommendations to improve operational efficiency
• Update owner portals with financial information and property performance metrics