Aún no hay resultados para tu búsqueda
Encontramos estas vacantes similares que podrían interesarte.
Hace 1 mes
Analista de soporte técnico
$14,000 - $16,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
About the role
The ICT Service desk Analyst is the single point of contact to all users of Kerry ICT systems through a variety of ICT support channels.
What would you do?
- Provides resolutions to incidents via phone and where necessary refer more complex issues to a more qualified Service Desk analyst
- Process service requests such as but not limited to password reset, ID and access management, etc.
- Logging of all incidents accurately, ensuring all relevant information is obtained and recorded on incident logging software
- Deliver outstanding customer service standards by answering calls promptly, remain courteous and professional at all times
- Acquire current knowledge of relevant systems, software and hardware, support policies in order to provide accurate solutions to customers
- Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
- Performs follow-up until incidents or requests are resolved by performing outbound calls, chats or emails.
- Pass all set metrics and KPIs (key performance indicators).
- Provide high quality information on the incident tickets to support ITIL best practice in Service Operations and Continuous Service Improvement
What will you need to be successful?
- Bachelor's degree (ICT or other related discipline)
- 1 year of experience of working in a Service Desk or support environment
- Good understanding of Desktop Operating Systems (Win 7 and Win 10)
- Good understanding of MS Office Products
- English language capability (fluent in writing, speaking)
About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
ID: 18982481
Refina la ubicación de tu búsqueda
Refina la ubicación de tu búsqueda