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Hoy
Help Desk Specialist
$30,000 - $35,000 Mensual
ACENSBLUE SA DE CV en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Educación mínima requerida: Universitario titulado
Beneficios
- Seguro de vida
- Vales de despensa
- Opción a modelo híbrido
Descripción
International company focused on offering different solutions for the industry is looking for:
Help Desk Specialist
Requirements:
- Academic studies: BS/BA in IT, Computer Science or relevant field
- Minimum of 2-years of experience providing technical assistance in a similar role. Experience providing in remote trouble shooting
- Experience with Microsoft Office 365
- Advanced English
- eNL
Knowledge and Skills:
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, hardware, and Internet technologies
- Diagnose and resolve technical issues
- Multi-task and effectively prioritize and manage workload
?Responsibilities:
- Serve as the first point of contact for our US and Mexican employees seeking technical assistance by phone, email, or IT Service Desk Ticketing System.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs using our Service Desk system.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
Benefits:
- Salary negotiable according experiencie and knowledge.
- Law benefits and more.
- Food vouchers.
- Saving funds.
- Life insurance.
- Be part of a growing company and development opportunity.
- Collaborate with a international team.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20132290