The Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.

The service center will be open from 8am-6pm CST USA and will occur related schedules.

Duties/Responsibilities:

• Receive and respond to inbound phone calls for customer assistance

• Respond to outbound phone call requests

• Document all calls in ticketing and tracking systems

• Respond to customer inquiries and provide data to customers within a required time frame

• Act as liaison between the claims department and providers

• Research customer claims in the primary payor systems

• Ensure the highest level of customer service on every call

• Perform other duties as assigned or necessary Required Skills/Abilities

• High school degree required

• 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment

• Customer Service Experience.

• Must be able to work with minimal supervision.

• Maintain a comprehensive understanding of the covered benefits, coding, and reimbursement policies and contracts.

• Excellent verbal and written communication skills.

• Attention to detail and problem-solving skills

• Proficiency with MS Office applications, especially Word and Excel. Overall Experience level:

• Some experience in customer service setting preferred