Summary:

We're looking for a technically sharp and collaborative problem-solver to handle complex support cases, lead internal improvements, and support teammates—all while keeping customers happy and informed.

Responsibilities:

• Resolve escalated support issues with deep product knowledge
• Set up and troubleshoot systems integrations, including APIs and SAML SSO
• Support Tier 1 agents and mentor through coaching and knowledge sharing
• Collaborate with engineering to investigate bugs and test fixes
• Perform tasks like data imports/exports and form configuration
• Contribute to process improvements and cross-functional initiatives

Requirements:

• 4+ years in tech or software support
• Intermediate understanding of SaaS, APIs, integrations
• Experience with Excel/Sheets (VLOOKUPs, Pivot Tables) and tools like GitHub
• Skills in SAML SSO, webhooks, CSS, HTML, and MySQL
• Strong troubleshooting abilities and customer-first mindset
• Clear communication across chat, email, and calls

We offer:

• All law benefits
• Food vouchers
• Saving funds

Apply now and join our team!