Summary:

We're looking for someone tech-savvy, empathetic, and organized to help resolve customer issues, explain product features, and improve our support processes.

Responsibilities:

• Provide excellent front-line support through chat, email, and calls
• Troubleshoot and resolve common technical issues
• Guide users through our software features
• Report bugs and gather customer feedback
• Keep ticket documentation clear and up-to-date
• Escalate complex cases and suggest process improvements

Requirements:

• 1–2 years experience in tech or software support
• Understanding of SaaS and basic troubleshooting
• Familiarity with ticketing systems (e.g., Zendesk)
• Basic skills in Excel or Google Sheets
• Ability to test features in a sandbox environment
• Clear written and spoken English

We offer:

• All law benefits.
• Food vouchers.
• Saving funds.