Summary:

We're looking for a detail-oriented, technically savvy support expert to manage customer-facing integration projects and troubleshoot advanced configurations. If you enjoy digging deep into APIs, mapping data flows, and guiding users through technical setups, this is your kind of role.

Responsibilities:

• Resolve complex integration issues and assist clients in setup/configuration
• Manage data imports/exports and troubleshoot SaaS/API workflows
• Identify bugs vs. feature limitations and provide smart workarounds
• Communicate clearly across technical and non-technical audiences
• Support Tier 1 agents through coaching and documentation
• Lead projects across teams and ensure integration success

Requirements:

• 4+ years in Technical Support or integration-specific experience
• Hands-on knowledge of SaaS platforms and APIs (REST/SOAP)
• Proficiency in Excel/Sheets, HTML, SQL, and QA/testing tools
• Strong understanding of data mapping and flow between systems
• Experience managing multiple priorities and escalations

We offer all law benefits, food vouchers and saving funds, and more benefits since day one.