An important company is looking for you to be part of the team:

Main Responsibilities:

Provide Tier I and Tier II customer service and technical support to end-users for hardware and software

· Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary

· Provide guidance and explain policies and procedures to end-users

· Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution

· Train customers on new devices and technologies

· Install software on new or existing devices, in accordance with standard procedures

· Performing tests and evaluations of new software/hardware

· Set-up of new equipment, devices, and users, in accordance with standard procedures

· Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation

· Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals

· Assist with preventative maintenance within specified guidelines and procedures

· Assist in the tracking of hardware and software inventory and maintaining asset management systems. Review, evaluate and order new computer hardware and software products

· Manage network switch ports to ensure compliance, data-jack numbers, jack termination and wire management

· Troubleshoot network issues, including Wi-Fi, DHCP, DNS, VPN and other related items

· Ensure electrical safety standards are met

· Support related systems including telephone, security cameras and other IT related solutions.

· Assist and interact with hardware and software vendors

· Participate on committees, projects, and IT teams using correct management systems

· Ensure security and privacy of networks and computer systems

· Installing/upgrading anti-virus and client management software to ensure security at the user level

· Monitor daily back up operations

· Perform necessary updates on local servers

Key Qualities:

· 2-5 years experience supporting users in a Windows environment

· 2-5 years experience in computer networks and systems maintenance

· Proven experience as IT Technician or relevant position

· Excellent written and verbal communication skills

· Good interpersonal skills

· Attention to detail

· Excellent diagnostic and problem-solving skills

· Establishing good relationships with all departments and colleagues

· Excellent organizational and time-management skills

· Good understanding of diverse computer systems and networks

· Good knowledge of internet security and data privacy principles

· Ability to pick-up, move, adjust computer related equipment like printers, PCs, servers, etc over short distances

· Adhere to normal business hours, with flexibility for after hours and/or weekend support for break/fix or maintenance related items on occasion

· Organized, project/daily planning, good problem-solving skills, self-motivating and the ability to work independently

· Degree in Computer Science, engineering, relevant field, or equivalent job experience

· Microsoft and/or Networking Professional Certificates

· Experience working for a manufacturing company

· Familiar with relational databases or software development