Job Summary:

Provide first line technical support through client's ticketing system, focusing on troubleshoorting and assisting customers.

Key responsibilities:

• Respond to customer support tickets through client's platforms.
• Troubleshoot basic issues related to software platforms and user communication.
• Collaborate with internal teams to escalate or resolve technical problems.
• Maintain clear and accurate documentation for each supported case.

Education:

Currently persuing or completed a degree in science, technology or engineering.

• Technical requirements:
• Minimum 6 months linux proven experience.

• Technical skills:
• English (Conversational)
• Mandarin (Conversational)
• Spanish (Fluent)

We offer:

• Food vouchers.
• Saving funds.
• All law benefits, and above.