Hoy
Technical support analyst
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Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Educación mínima requerida: Bachillerato
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Summary:
We're looking for a technically sharp and collaborative problem-solver to handle complex support cases, lead internal improvements, and support teammates—all while keeping customers happy and informed.
Responsibilities:
- Resolve escalated support issues with deep product knowledge
- Set up and troubleshoot systems integrations, including APIs and SAML SSO
- Support Tier 1 agents and mentor through coaching and knowledge sharing
- Collaborate with engineering to investigate bugs and test fixes
- Perform tasks like data imports/exports and form configuration
- Contribute to process improvements and cross-functional initiatives
Requirements:
- 4+ years in tech or software support
- Intermediate understanding of SaaS, APIs, integrations
- Experience with Excel/Sheets (VLOOKUPs, Pivot Tables) and tools like GitHub
- Skills in SAML SSO, webhooks, CSS, HTML, and MySQL
- Strong troubleshooting abilities and customer-first mindset
- Clear communication across chat, email, and calls
We offer:
- All law benefits
- Food vouchers
- Saving funds
Apply now and join our team!
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ID: 20642174
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