Centris Information Services is a leading provider of high-quality, bilingual (English & Spanish) contact center services based in Longview, Texas, with major operations in Monterrey and Aguascalientes, Mexico.

We specialize in improving customer satisfaction, loyalty, retention, and revenue by combining high-touch with high-tech solutions for omni-channel communications.

We are seeking a skilled and proactive IT Site Supervisor to lead the day-to-day IT operations and infrastructure management at our Monterrey campus.

Key Responsibilities:

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• Infrastructure Management: Oversee power systems, HVAC, and backup equipment (UPS, generators, etc.) to ensure continuous operation and perform preventive maintenance.

• IT & End-User Support: Ensure 24/7 availability of workstations (Windows/Linux), IP phones, printers, and other peripherals. Manage Active Directory, VPNs, firewalls, CRMs, and more.

• Network & Server Operations: Provide onsite support for LAN/WAN, switches, routers, access points, and perform basic server tasks (backups, updates, provisioning).

• Inventory & Asset Control: Maintain real-time inventory of IT equipment and supplies, conduct audits, and ensure proper asset tagging and documentation.

• Team Leadership: Supervise and schedule 1–3 onsite IT technicians, assign tasks, provide training, and monitor performance.

• Compliance & Reporting: Ensure SOC 2 and PCI DSS compliance, keep documentation updated, and support internal audits.

• Cross-Department Coordination: Act as the main IT point of contact for the Monterrey site, collaborating with HR, Operations, Facilities, and other IT teams. Communicate effectively in English and Spanish.

Education & Certification

• Bachelor's degree in Information Technology, Computer Engineering, or equivalent field.

• Preferred certifications: CompTIA Network+, Linux+, MCSA, ITIL, or equivalent.

Experience

• 5+ years of IT operations experience, including:

o 3+ years in infrastructure and facilities-based IT support.

o 2+ years in supervisory or lead technician roles.

o Experience in call center, BPO, or 24/7 operational environments highly preferred

Language

English Advanced