DESCRIPTION

Elevate Your Career as a Cloud Service Delivery Manager (GCP) at EPAM!

Are you a seasoned Cloud Service Delivery Manager with expertise in GCP?
We're seeking a dedicated professional to join our innovative team. This role offers you the opportunity to own, monitor, maintain above target, and improve customer satisfaction KPI, create and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency and boost team productivity.
If you're passionate about taking overall responsibility for ensuring an exceptional customer experience in terms of delivery, and working with trainers and SMEs to create and implement training plans, this is the role for you. Apply now and take the next exciting step in your career!

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

• Own, monitor, maintain above target, and improve customer satisfaction KPI
• Create and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency and boost team productivity
• Take overall responsibility for ensuring an exceptional customer experience in terms of delivery
• Work with trainers and SMEs to create and implement training plans
• Track and ensure the correct usage and report of time tracking tools

Requirements

• At least 3+ years in leadership positions as Service Delivery Manager
• Experience in supervision and development in teams of +30 software engineer specialists
• Good understanding of SLAs, SLOs, SLIs, and other key relevant metrics and concepts
• Understanding of cloud technologies usage and implementation (GCP preferred)
• Fluency in English (C1 according to the CEFR)

Nice to have

• Knowledge of Software development processes and methodologies
• Experience in evaluating theoretical knowledge and practical (on-the-job) skills
• Ability to understand financial aspects of project: Cost, Revenue, Loss, etc

We Offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employees initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills

Conditions

• By applying to our role, you are agreeing that your personal data may be used as in set out in EPAMs Privacy Notice and Policy