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Hace 1 sem
Cisco Voice Engineer
$50,000 - $60,000 Mensual
Tata Consultancy Services en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Consultoría TI
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones superiores a las de la ley
- Seguro de vida
Descripción
We are seeking new talent!
Job Title: Cisco Voice Engineer
Location: Monterrey, Guadalajara, CDMX or Queretaro (candidate must be living in these locations or be able to relocate)
English: Advanced Level
+5 years of experience
What do you need for this challenge?
Responsibilities:
• Design and implement strategies for integrating voice networks, including Genesys Cloud and Cisco voice technologies such as Call Manager, Unity Connection, and Contact Center Enterprise.
• Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities.
• Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations during mergers and acquisitions.
• Troubleshoot and resolve voice-related issues during the integration process, including call quality, connectivity, and voice application problems.
• Coordinate with external vendors and service providers to ensure the successful integration of voice systems.
• Provide technical support to end-users during the transition period, including troubleshooting and resolving voice-related problems.
• Create and maintain documentation, including network diagrams, configurations, and standard operating procedures.
• Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements.
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Cisco certifications, such as CCNA Voice, CCNP Voice, or CCIE Voice, are a plus.
• Proven experience as a Voice Engineer or similar role, with a strong understanding of voice technologies and protocols.
• In-depth knowledge of Genesys Cloud and experience with Cisco Unified Communications Manager (Call Manager), Unity Connection, and Contact Center Express.
• Experience with voice gateways, SIP trunking, and voice codecs.
• Experience in managing voice network integrations during mergers, acquisitions, or corporate restructuring activities.
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex voice-related issues.
• Familiarity with network security principles and best practices.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide technical support to end-users.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Flexibility to work outside regular business hours, as needed, for system maintenance and upgrades.
We are certified as a Top Employer in Latam, we have benefits such as indefinite contract from the first moment, competitive salary, insurance for major medical expenses for you, spouse and children, dental plan, training portals and certifications to boost your professional development, pantry vouchers, life insurance, excellent work tools, and much more.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19113152