Job Description:Our HistoryIn 1904, ESAB's founder, Oscar Kjellberg, invented the world's first coated welding electrode. Ever since, the brand has been the leader in fabrication technology, delivering efficient, high-productivity solutions to customers in the world's biggest manufacturing industries. Voice-of-customer research is at the heart of the company's new product development, allowing ESAB to make meaningful improvements that deliver real impacts.
At ESAB Corporation, we seek to strengthen our position as global pioneers in world-class manufacturing technology - a reputation we've strived to achieve and sustain since our founding. Today, with 9,000 employees located across 47 countries, ESAB brands have been innovating new technologies, reaching new milestones, and writing the history of welding for more than a century.
Adopting the proven principles of continuous improvement, we utilize ESAB Business Excellence (EBX) as our operating model, based on the Danaher Business System. EBX is fueled by our core values and is the foundation of our approach to business, and its implementation has set the stage for rapid growth.
While continuing to build a global team as diverse and talented as those we serve - and with relentless accountability for positive results to ourselves, our customers, and the communities in which we operate - we aim to become a $3 billion enterprise and expand into adjacent industrial technology segments over the next several years.
As our founder Oscar Kjellberg shaped the history of welding, ESAB is eager to shape the future of our industry.
Our Bright FutureAs a premier leader in fabrication and specialty gas control technology, ESAB Corporation is focused on compounding shareholder value through relentlessly focusing on talent, embracing EBX with continuous improvement, and investing in acquisitions and innovations that improve and expand our company.
Guided by our purpose of shaping the world we imagine, ESAB Corporation will continue to drive innovation for the future of fabrication technology and specialty gas solutions to serve as a paradigm for what the future holds for these industries and the industries they serve.
Our PurposeShaping the world we imagine. We believe the progress we make today makes the world we imagine possible. We know that the power to create better - for our customers, our associates, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes. It's in our DNA, and it's what makes us great.
Our valuesAt ESAB Corporation, we build our company culture on the foundations of our unifying purpose and values. Our purpose,
Shaping The World We Imagine, speaks to the belief we hold as a company that today's progress makes the world we imagine possible. Our values outline how we work together as associates. They are summarized by the acronym SHAPE
:SHARED SUCCESSWe are there with solutions for our customers' triumphs and challenges, knowing our success is fueled by theirs.
HELP EACH OTHER WINWe collaborate as a team to achieve our shared vision - bringing the best people together to explore creative solutions, drive innovation, build on each other's ideas, and hold ourselves accountable until the work is done. This allows us to achieve the best outcomes for our customers and stakeholders.
ALWAYS IMPROVINGContinuous improvement is at the core of our business management system, EBX (ESAB Business Excellence). We relentlessly pursue innovative solutions and constantly seek new ways to raise the bar of our performance.
PURPOSEFUL LEADERSHIPWe build strong leaders who meet challenges head on, celebrate wins, and learn from every obstacle - so our associates, our customers, and the industry can imagine and achieve new possibilities.
EVERY VOICE VALUEDWe are committed to creating an inclusive, welcoming culture that values every perspective - because real progress depends on diversity, empathy, and mutual respect.
Our CultureThere's never been a better time to join our team. The thousands of ESAB associates located around the world share a common set of goals and values that drive our success and unparalleled innovation in fabrication technology and specialty gas control equipment. At ESAB, we value and respect everyone's uniqueness and know that our experiences as individuals strengthen our company. And we know that our ability to collaborate, transform, and empower one another is what makes us unstoppable.
With our culture of continuous improvement and innovation and our commitment to living our values, working at ESAB is a career experience like no other. We have more than 9,000 passionate associates in locations across six continents, and we empower our team members to shape the world we imagine every day.
If you have a strong desire to be part of a team that delivers cutting-edge innovations and solutions and positively impacts the community, please check out our career opportunities. We help serve a diverse range of industries such as healthcare, automotive, aerospace, renewable energy, robotics, shipbuilding, and so much more.
Your OpportunityThe IT Site-Admin will provide technical support on sites and remote, using remote support tools like (Phone, email, Teams, TeamViewer) to end user community residing in the local site and other ESAB sites in his Region, the IT Administrator will troubleshoot, diagnose and correct technical faults, using technical skills, and guide the user through the necessary steps to restore functionality.
The IT Administrator will assume responsibility of all the IT Infrastructure & Applications used in his local site acting as a point of contact for end users providing assistance and guidance to reach to the required IT resources to facilitate the resolution of Incidents and Service Request outside of his technical Capacity / Skills / or level of access.
What you will do- Respond to telephone calls, tickets, and email for technical support. Document steps taken, track and monitor support requests to ensure a timely resolution.
- Prioritize tickets & document issues / resolutions thoroughly in ticketing system.
- Escalating Tickets - It is important that tickets are escalated promptly and correctly so the impact on the end user is kept to a minimum.
- Develop standards and procedures for applications and/or technology owned.
- Adhere to ESAB IT standards and procedures.
- The IT Site-Admin will have knowledge of common-used concepts, practices, and procedures typical within the information systems industry. The technician will accomplish goals by relying on pre-established guidelines, documentation, experience, and judgment to perform the functions of the job.
Scope of duties and responsibilities- Troubleshoot, analyze, and resolve issues with Windows Clients, MS Outlook, MS Teams, printing, Active Directory and other computer related technologies.
- Advise the end user community around hardware and software selection.
- Support the local servers /backup/ Network Lan /WAN /Wi-Fi systems.
- System ownership of applications and/or technology
- Lead technical and implementation projects within owned systems. Participate in ESAB Global IT Projects
- Hardware deliveries, moves, client installations as well as advanced software installations and upgrades
- Maintenance of licenses, warranties, inventories, repairs and system documentation
- Collaborate with team members and other departments to share information and to solve problems.
- Work with the ESAB IT community to proactively identify problems & facilitate resolutions.
- Assume ticket responsibility and will update information in ticketing system.
- Provide end user training as needed
- Participate in any relevant applications training to be able to better support the business functions and assist in reporting and resolving issues that arise.
- Facilitate access to IT Assets acting as local hands and Eyes for remote L3 IT support teams when needed in order to facilitate resolution of incidents.
- Meet the requirements of the Quality Assurance System in accordance with the ISO 9001 standard, as well as the Environmental and Safety Management System in accordance with the ISO 14001 and OHSAS 18001 standards.
- Maintain the highest level of professional secrecy regarding all aspects of the company's operation, technology, equipment, economic and financial indicators, planning, and human resources.
- Conduct periodic audits of hardware and software resources to ensure optimal performance and compliance.
- Regularly review and audit employees' access rights to individual network resources, with a particular focus on banking, HR, payroll, and financial systems.
- Maintain strict confidentiality regarding stored and processed computer data, protecting sensitive information.
- Travel to other ESAB locations to Perform Project or Support Activities if Required.
What we are looking for- Fluent in both Local language and English
- ITIL practices experience is preferable.
- Considerable familiarity with MS Windows 7/8/10, MS Windows Server, MS Office 365 applications and suites, Active Directory background being to unlock users, make changes to profiles, and information update.
- Basic network understanding with switching and wireless / Ability to assist in troubleshooting technical and complex computer/network related issues.
- Enjoy assisting people in need of technical assistance in a tactful manner.
- Self-starting, self-motivating, self-learning work approach
- Experience in giving support to end-users.
- Ability to multitask.
- Ability to impart knowledge at various levels.
- Team-working skills
- Aptitude for quick learning of technical and procedural
- VPN support background
- Network printing understanding and able to troubleshoot.
- Installation of new PCs, peripheral hardware and system upgrades.
- Manage system images and distribute upgraded system images to remote facilities.
- Undertakes special projects, as assigned.
- Perform other duties, as required, in support of the departments' goals.
Working Conditions- Occasional non-standard work hours or overtime as business requires.
- On-call availability required as necessary for all production or systems incidents / project work.
- Travel to other ESAB locations to Perform Project or Support Activities if Required.
Requirements- Bachelor's degree in computer science Informatic with 2-4 years' experience in desktop/systems support.
- Experience in Service Desk Support, Infrastructure/ Application support, 1-3 years preferred.
- Window 10, Apple, Microsoft office 2016/365
- Must be technically abreast of both existing and emerging technologies in the desktop hardware and software arena.
Competencies- Strong Customer Service Skills are required.
- Strong organizational skills.
- Strong written and oral communications skills are required.
- Strong interpersonal and influence skills required.
- Analysis and Problem Solving
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will frequently be required to sit, and to use hands to finger, handle or feel. The employee is regularly required to talk or hear. The position is required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, on occasion. The employee is required to lift up to 10 pounds on regularly, and up to 50 pounds on occasion. This position requires close vision and the ability to adjust focus.
What we OfferESAB prides itself as a great place to start or continue a career in the manufacturing industry. With locations throughout the world, ESAB is a global company with a rich tradition of industry leadership. ESAB careers offer room for advancement, a trusted work atmosphere, generous benefits and much more.
There are many opportunities to build a career with ESAB in a wide range of roles. We have a strong, customer focused culture and continuously look for people who will add value to our businesses and to the products and services we offer.
Team oriented, involved associates are our most valuable resources, and we are passionate about attracting, developing, and retaining the best talent. Building the right team and giving them the right environment in which to work leads to solutions that help our customers win, which is a win for us, too.
At ESAB, you will find a multi-cultural work environment that values ideas, rewards initiative, and encourages involvement in the workplace and also in the community. Your opportunities to learn, collaborate and achieve your goals are virtually unlimited.
Equal Employment Opportunity (EEO)As an equal opportunity employer, we do not discriminate against any associate or applicant for employment because of sex, color, race, ethnicity, sexual orientation, gender identity, physical or mental disability, age, pregnancy (including childbirth, lactation, and related medical conditions), religion, military/veteran status, national origin, marital status, family or caregiver responsibilities, or any other characteristic or status protected by law.