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Contact Center Application Developer II (Java Developer)
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herbalife en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Administrador de sistemas
Educación mínima requerida:
Detalles
Horario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Overview
Recruiter - Lorena Padilla
Position reports to: Curtis Wheatley
Work schedule: Hybrid, going to the office in GDL for 3 days.
POSITION SUMMARY STATEMENT:
Contact Center Application Developer II presents a focused knowledge in contact center platforms specifically where development "coding" is required to perform their duties such as design of applications in voice "IVR", non-voice "SMS / Chat / social / etc..", natural language, AI, CRM integration, agent client customization and optimization, on premise and / or cloud. Developer is expected to be adept implementing these type of projects as they require experience with a variety of different platforms and how they integrate with each other while also relying on their industry contact center knowledge to innovate and improve the experience of our agents, managers, and distributors.
DETAILED RESPONSIBILITIES/DUTIES:
• Participate in the development of standards and key design decisions
• Develop code to implement solutions
• Support / undertake unit testing
• Assist in QA / UAT phase as issues arise
• Deploy code and providing initial support
• Business continuity, disaster recovery planning and testing, and configuration documentation
• Able to manage and deliver small to medium-scale IT projects
• Analyze system and audit logs and identify potential issues
• Coordinate and implement application patches, upgrades, and configuration changes
• Work with other IS regional teams and collaborate with on-site and remote developers to deliver global solutions
• Tier1 - Tier2 support of contact center operations to the regional contact centers worldwide
o Support contact center integrations where applicable CMR & distributor applications
o Support scheduled and emergency technical maintenance as needed
• Daily status report of project working on for daily scrums
• Participants in the 24/7 on-call support on a rotating basis for problems which occur out of working hours, including incident management, identify and logging, follow-up, update, closure and root cause analysis as needed
• Ability to travel domestically and / or international up to 15% of the time
• Must have current / valid passport
Job Qualifications
Skills Required:
• Applied knowledge of technologies such as Oracle PL/SQL, MS SQL, SMSS, JavaScript, HTML, VXML, XML, CSS, JSON, C#, Java and MS Office [List of technologies varied as required and will be revised at time of job opening]
• Applied knowledge of creating and / or consuming API's, web services (SOAP/REST), DLL
• Applied knowledge of Contact Center Management Systems, on premise and / or Cloud
• Applied intermediate knowledge of voice and / or non-voice interaction flow design, development, Unit Testing, QA and deployment as it relates to projects in contact center
• Applied knowledge of information systems concepts and terminology
• Applied knowledge of WAN and LAN technologies
• Ability to think strategically about product, and technical challenges
• Strong communication and organizational skills
• Strong problem solving, analysis skills
• Accountable to task ownership, meeting deadlines and operating maturity with minimal supervision
• Experience with Agile principles Continuous integration, daily Scrums, and release planning and execution
Certificates / Training:
• [To be updated at time of job opening.]
Experience Level II:
• 3+ years of experience supporting and demonstrated knowledge of contact center technologies, on premise and / or cloud
• 3+ years of experience implementing or supporting packaged application, as well as application and technologies integration
• Preferred: 5+ years of experience supporting and demonstrated knowledge of contact center technologies, application and technologies integration, on premise and / or cloud
Education Required:
• Bachelor's Degree in Information Technology or related field or equivalent field experience
Principles & Related Competencies:
Ethical
• Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.
Leader
• Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction
Collaborative
• Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team's results; Celebrates the individual and the team; Ability to clearly communicate.
Looks Beyond Oneself
• (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.
Drives Innovation
• Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.
Delivers Change
• Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.
Recruiter - Lorena Padilla
Position reports to: Curtis Wheatley
Work schedule: Hybrid, going to the office in GDL for 3 days.
POSITION SUMMARY STATEMENT:
Contact Center Application Developer II presents a focused knowledge in contact center platforms specifically where development "coding" is required to perform their duties such as design of applications in voice "IVR", non-voice "SMS / Chat / social / etc..", natural language, AI, CRM integration, agent client customization and optimization, on premise and / or cloud. Developer is expected to be adept implementing these type of projects as they require experience with a variety of different platforms and how they integrate with each other while also relying on their industry contact center knowledge to innovate and improve the experience of our agents, managers, and distributors.
DETAILED RESPONSIBILITIES/DUTIES:
• Participate in the development of standards and key design decisions
• Develop code to implement solutions
• Support / undertake unit testing
• Assist in QA / UAT phase as issues arise
• Deploy code and providing initial support
• Business continuity, disaster recovery planning and testing, and configuration documentation
• Able to manage and deliver small to medium-scale IT projects
• Analyze system and audit logs and identify potential issues
• Coordinate and implement application patches, upgrades, and configuration changes
• Work with other IS regional teams and collaborate with on-site and remote developers to deliver global solutions
• Tier1 - Tier2 support of contact center operations to the regional contact centers worldwide
o Support contact center integrations where applicable CMR & distributor applications
o Support scheduled and emergency technical maintenance as needed
• Daily status report of project working on for daily scrums
• Participants in the 24/7 on-call support on a rotating basis for problems which occur out of working hours, including incident management, identify and logging, follow-up, update, closure and root cause analysis as needed
• Ability to travel domestically and / or international up to 15% of the time
• Must have current / valid passport
Job Qualifications
Skills Required:
• Applied knowledge of technologies such as Oracle PL/SQL, MS SQL, SMSS, JavaScript, HTML, VXML, XML, CSS, JSON, C#, Java and MS Office [List of technologies varied as required and will be revised at time of job opening]
• Applied knowledge of creating and / or consuming API's, web services (SOAP/REST), DLL
• Applied knowledge of Contact Center Management Systems, on premise and / or Cloud
• Applied intermediate knowledge of voice and / or non-voice interaction flow design, development, Unit Testing, QA and deployment as it relates to projects in contact center
• Applied knowledge of information systems concepts and terminology
• Applied knowledge of WAN and LAN technologies
• Ability to think strategically about product, and technical challenges
• Strong communication and organizational skills
• Strong problem solving, analysis skills
• Accountable to task ownership, meeting deadlines and operating maturity with minimal supervision
• Experience with Agile principles Continuous integration, daily Scrums, and release planning and execution
Certificates / Training:
• [To be updated at time of job opening.]
Experience Level II:
• 3+ years of experience supporting and demonstrated knowledge of contact center technologies, on premise and / or cloud
• 3+ years of experience implementing or supporting packaged application, as well as application and technologies integration
• Preferred: 5+ years of experience supporting and demonstrated knowledge of contact center technologies, application and technologies integration, on premise and / or cloud
Education Required:
• Bachelor's Degree in Information Technology or related field or equivalent field experience
Principles & Related Competencies:
Ethical
• Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.
Leader
• Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction
Collaborative
• Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team's results; Celebrates the individual and the team; Ability to clearly communicate.
Looks Beyond Oneself
• (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.
Drives Innovation
• Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.
Delivers Change
• Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 18960321
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