Summary:

We are searching for an Implementation Solution Consultant to lead high-impact recovery efforts for at-risk client implementations. You'll diagnose root causes, design tailored solutions, and guide enterprise clients back to success restoring trust and driving long-term value.

This role demands advanced technical expertise, strategic thinking, and polished communication. You'll collaborate across teams, influence senior stakeholders, and create scalable playbooks that elevate implementation quality across the organization.

Technical Skills:

• Project management tools (GuideCX, Monday .com)
• SaaS platforms and CRM systems (Salesforce)
• Advanced Excel & PowerPoint reporting
• APIs, integrations & troubleshooting
• Digital adoption tools (Pendo), LMS platforms
• Process mapping, workflow optimization, QA/testing
• SOP creation, data migration, contract interpretation
• Collaboration tools (Slack, Teams), time tracking

Experience Needed:

• 8–12+ years in SaaS implementation, project management, client onboarding, or customer success
• Minimum 4 years supporting Enterprise clients
• Strong background in technical solutioning, configuration, and integrations
• Experience developing internal playbooks or enablement resources
• PMP certification
• SHRM, change management, or L&D certifications are a plus

• English C1 (Advanced)