At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance. 

Workplace Experience Associate 

What this job involves: Serves as the primary point of contact for employees and visitors in our modern, flexible office environment. This role combines elements of reception, facilities management, and workplace experience to create a welcoming, productive, and efficient workspace.

Benefits to eligible employees, include: 

• Direct Hiring by the company.  
• Base Salary.  
• Legal benefits: IMSS, vacations, vacation bonus, bonus.  
• Life Insurance + death support  
• Psychological, Medical, Nutritional, Legal, Financial and Veterinary Consulting (remotely)  
• HANU: Digital wellness platform, where you can find +1250 training videos of disciplines. All content based on three pillars: body, mind and nutrition.   
• Constant training: +15,000 courses  

We are currently seeking a dynamic individual for the role of Workplace Experience Associate to join our team: 

• Location:   Paseo de La Reforma, Cuauhtemoc, CDMX
• Work schedule:   Monday to Friday from 9 am to 6 pm
• Work model:  On Site

What is your day to day?

• Greet and direct employees, clients, and visitors
• Manage the reception area, including phone and email inquiries
• Oversee meeting room bookings and setup
• Coordinate with facilities management on maintenance and repairs
• Manage office supplies and equipment
• Assist with organizing workplace events and activities
• Provide basic IT support and escalate complex issues
• Ensure compliance with health and safety regulations
• Collect and act on employee feedback regarding workplace experience
• Maintain a clean and organized office environment

 Desired experience and technical skills

• Bachelor's degree or equivalent experience
• 2+ years in customer service, hospitality, or office management
• Fluent English
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office suite and workplace management software
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of modern workplace trends and technologies
• Experience with flexible workspace or coworking environments
• Familiarity with smart building technologies
• Event planning experience
• Basic understanding of facilities management principles