#LI-Hybrid Key Responsibilities: Provide administrative support to the implementation of processes and standards for all HR Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users. Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts. Perform user administration tasks (e.g. access management) -Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions. Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors. Prepare reports on the evaluation of services and processes. Provide assistance to HR Services projects at country or BU level Essential Requirements: Bachelor's degree in HR/Business Administration or related field Proficiency in English, spoken and written Minimum 1 years' experience in HR Services working with SAP, WorkDay, Success Factors or other Workforce Systems Experience with ticketing management systems. Proficiency in use of Microsoft Office Desirable Requirementes: Work experience in virtual/remote teams is a plus Fluency in an additional regional language is a plus as French or Portuguese Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.