PENTAFON CONTACT CENTER

A Latin American company specialized in business/customer relations through Contact Center operations.

Position: Bilingual Talent Acquisition Manager

Objective:

• Ensure high-volume candidate recruitment for the contact center by building a strong team that contributes to the long-term growth and sustainability of the company.

Profile:

• Degree in Human Resources, Psychology, Business Administration, or related fields.
• Minimum of 3 years of experience in the industry and in a managerial position.
• Knowledge of the labor market and talent acquisition trends.
• English level: B2+ to C1.

Responsibilities:

• Attract high-volume candidates for contact center positions nationwide.
• Develop recruitment strategies: Design and implement effective strategies using various sources and methods to achieve broad candidate coverage.
• Employer branding: Promote the company as an attractive place to work by highlighting its values, benefits, and development opportunities.
• Analyze and track metrics: Continuously evaluate the performance of recruitment efforts through key indicators.

?Knowledge Required:

• Job boards (OCC, Computrabajo, Indeed, Pandapé, Talenteca)
• Free job posting platforms
• Strong expertise in social media management
• Content publishing on different social media platforms
• Intermediate Excel proficiency
• Awareness of competitors and industry landscape

Skills:

• Excellent communication and negotiation skills
• Ability to analyze recruitment metrics and create reports
• Familiarity with applicant tracking systems (ATS)
• Leadership and motivational skills for managing recruitment teams
• Strong project management and organizational abilities

Work Schedule:

• Monday to Friday, 9:00 AM – 7:00 PM

We Offer:

• Net base salary of $40,000 - $50,000 MXN, negotiable based on experience
• Quarterly bonus, up to one month's salary based on performance
• Legal benefits, including:
• Social security
• Paid vacation
• Year-end bonus (Aguinaldo)
• Vacation premium
• Life insurance
• Major medical insurance
• Emotional salary
• On-site parking
• Free on-site medical consultations
• Recreational and motivational activities at the workplace
• Direct employment with the company

Work location: Polanco, Mexico City (CDMX)

In this company, we promote an inclusive work environment with equal opportunities. Our selection process is carried out without any distinction. This selection process is conducted without regard to ethnic origin, age, gender, marital status, pregnancy, socioeconomic status, physical appearance, disability, sexual orientation, gender identity, religion, or serological status, including individuals living with HIV. The evaluation is based solely on the candidates' skills, experience, and technical competencies.