Job Summary:

Supports and coordinates request for accurately and efficiently entering customer orders into our systems.

Principal Responsibilities:

• Receive and process customer orders into the database system promptly and accurately, via email, internal system, or electronic data interchange (EDI).
• Review orders for accuracy and completeness.
• Coordinate with other departments (such as Sales, Warehouse, and Shipping) to ensure timely order fulfillment.
• Maintain and update customer records as necessary.
• Communicate with customers regarding order status, discrepancies, and issues. And/or other such support to sales team members and/or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained, strong communications across the regions, and capture rate and profitability for assigned accounts.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Requires high attention to detail as actions may impact on customer satisfaction, margin, or revenue loss.
• Completes assignments requiring judgment, initiative, and problem-solving skills.
• Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve results.
• Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from management, internal and/or external contacts.
• Basic knowledge of the organization, job, practices, and procedures, enabling a good level of contribution.

Work Experience:

• Typically requires a minimum of five years of related experience.

Education and Certification(s):

• High School Diploma or equivalent