Position overview

JR. CSR Takes care of customers and their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer. Pursues timely communication, shipment and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit and PSRA. Ensures coordination with all areas of the Supply Chain and internal/external customers.

Responsibilities

• Takes care of customers and their orders, enquires and complaints in a consistent, fast, friendly and communicative manner in accordance to the needs of the customer.
• Receipt of customer orders (e-mail / Customer portal / EDI/ phone) and order entry in respective ERP System (SAP / Customer portal)
• Follow up on customer order, independent negotiations with customers concerning order details (delivery date, quantity, partial deliveries)
• Catching hold of customer complaints, find and establish solutions once complaint is Customer Service related
• Pursues timely communication, shipment and documentation through assertive and cooperative communication with sales/BU, other order fulfillment functions, credit and PSRA.
• Ensures coordination with all areas of the Supply Chain and internal/external customers.
• Handling of consignment stocks incl. VMI (Vendor Managed Inventory).

Required skills and experience

• 1 year experience in customer service/customer care or other relevant customer role as an advantage.
• Strong Customer Focus.
• Good knowledge of Standard Office Software.
• Good level of English (able to manage fluent conversations) and Spanish language.
• Resourceful with a good sense of initiative.

Qualifications

• High School Diploma/certificate.
• Bachelor's degree is a plus.
• 100% proficient in English.

We offer

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity

allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!

Check out our careers page for available opportunities. We look forward to hearing from you.