Hace 7 días
Customer Service Analyst for USA
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The Timken Company, is a global technology leader in engineered bearings and industrial motion, designs a growing portfolio of next-generation products for diverse industries. For 125 years, Timken has used its specialized expertise to innovate and create customer-centric solutions that increase reliability and efficiency.
What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 20,000 people in 46 countries and start helping our customers push the limits of what's possible in their world of motion.
Sales Anaylst Pourpose
This position will utilize the knowledge of Timken's SAP, CRM, Quality, Engineering, and business process and systems to support the sellers on the non-critical selling activities.
This position is needed to provide, coordinate, analyze, and facilitate reporting of key information so that fact-based, timely business decisions can be made by the sellers and sales management associates.
This position provides a seller a main point of contract in the organization to coordinate and drive the sales business processes.
Coordination and collaboration with sales management and other functional organizations (pricing, engineering, quality, operations, finance, PPLs, etc.) is critical to achieve the sales objectives.
As a Sales Analyst you will:
· Special Price Coordinator (Renewal) – Review expiring price report and initiate renewal with the desired lead time. Monitor progress through the renewal process, especially the sales review step. Ensure the approved account pricing is loaded into SAP prior to the expiration date. Renewal may include Original Equipment or Distribution Price Agreement Renewal, or Distribution Agreement Sales Rebate. Assist sales with the quote letter as needed.
· Special Price Coordinator (New Business) – Receive new business special price request through CRM task, cust. service, or customer website. Submit New Business Price Request or Distribution Agreement Sales for pricing analysis and approval. Assist sales with the quote letter as needed.
· Customer Acceptance Coordinator (Management Of Change: MOC) – Coordinates customer MOC project validation and approval for the seller. Provides the Sales team with project information including presentation materials and customer notification letters. Each MOC may impact multiple customers so the Sales Support Representative will need to manage accordingly across the team and accounts.
· Production Part Approval Process (PPAP) Coordinator – Receive PPAP request from the MOC process or the directly from the seller. Complete the initial customer PPAP documentation (ex. 9188 form). Work with the plant on the PPAP timing and the task promise date. Review PPAP package from the plant coordinator and send to sales when complete.
· Customer Complaint Coordinator (Global Quality Tracking System: GQTS) – Review the GQTS loaded in the system for accuracy and completeness and submit on behalf of the seller for the plant to take action. Monitor the progress by the plant to ensure resolution is meeting sales/ customer expectations. Close out when resolved.
· Master Data Management (MDM) - Maintains and communicates changes related to account and/or end user master data within CRM (Customer Relations Management).
· Reporting – As needed, initiates, monitors, and submits reports including but not limited to, CRM task and opportunity data, expiring price reports, CIDR (Change In Demand Requirements) and supply chain data, and PPAP reports for customers. Information that is useful for the field sales associates to manage their business activities.
· Support Sales Team- Develop and provide the sales force with requested quotations for special products doesn't deploy in SAP for internal and external customers. Follow up ESR's (Engineering service Request), submit NPR's (New Product Request) and NPO's (New Product Order) and AAM (automotive After Market) cataloging.
· Support CS Team- Perform credits and debits; manage returns and initiate new parts deployment.
Basic Qualifications
· Academic degree
· Advanced English
· Knowledge and experience in sales analysis and customer service
· Proficient in Systems: SAP, Excel and CRM
Why Choose Timken?
· Over a century of knowledge and innovation.
· A culture of top performance.
· A global, diverse environment.
· Products that contribute to a sustainable world.
· A conviction to improve communities around us.
· Competitive salary and benefits:
o Attractive benefits package above the law.
o Annual performance bonus.
o Savings fund and food vouchers.
o Guaranteed profits.
o Benefits such as Medical Insurance, with dental and vision coverage; life insurance; retirement plan and stock options purchase.
o Dining subsidy
o Wellbeing program for all employees.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
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ID: 19499110
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