International company, looking for a Customer Service responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty.
Descripción
Respond Promptly to Inquiries: Address customer questions and concerns via phone, email, and chat in a timely and professional manner.
Provide Accurate Information and Troubleshoot Issues: Deliver precise information, resolve problems efficiently, and ensure a high level of customer satisfaction.
Collaborate Across Departments: Work with various teams to address and resolve complex issues that may require cross-departmental input.
Document and Update Records: Maintain detailed records of customer interactions and update relevant information to ensure accurate and current data.
Identify Trends and Offer Feedback: Analyze recurring issues, provide insights, and suggest improvements to enhance overall service quality.
Follow Up and Adhere to Policies: Ensure follow-up with customers as needed, while upholding company policies with empathy and patience.
Perfil buscado
Advanced English.
+3 years experience in customer service.
Customer portal management experience.
Attention to detail.
Excellent organizational skills.
SAP, Oracle, Power BI or knowledge in similar systems.
Qué Ofrecemos
Competitive pay
Above Law benefits
Career path
Contacto
Marcela Gomez
Ingresar referencia para vacante
JN-092024-6537994
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