Manage and optimize the customer portal: Ensure a seamless user experience, handle troubleshooting, and update information regularly. Improve features and usability to meet the needs of automotive sector customers.
Coordinate real-time data: Integrate inventory and traffic information into the portal to maintain accuracy and support efficient operations.
Client Details
International company, looking for a Customer Service responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty.
Description
Respond Promptly to Inquiries: Address customer questions and concerns via phone, email, and chat in a timely and professional manner.
Provide Accurate Information and Troubleshoot Issues: Deliver precise information, resolve problems efficiently, and ensure a high level of customer satisfaction.
Collaborate Across Departments: Work with various teams to address and resolve complex issues that may require cross-departmental input.
Document and Update Records: Maintain detailed records of customer interactions and update relevant information to ensure accurate and current data.
Identify Trends and Offer Feedback: Analyze recurring issues, provide insights, and suggest improvements to enhance overall service quality.
Follow Up and Adhere to Policies: Ensure follow-up with customers as needed, while upholding company policies with empathy and patience.
Profile
Advanced English.
+3 years experience in customer service.
Customer portal management experience.
Attention to detail.
Excellent organizational skills.
SAP, Oracle, Power BI or knowledge in similar systems.
Job Offer
Competitive pay
Above Law benefits
Career path
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